Zen Care
- Channels
- Integration by partner
Information
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Zen Care, by Greenbureau, is a Visual IVR that promotes self-care and reduces your company’s incoming calls. It is easy to set up your own parameters to adapt to your customers path to purchase and to enrich your customers experience. Zen Care is available with the main instant messaging channels (Whatsapp, Messenger…) for a 100% self-care service.
Benefits
- Easy to Setup
- Boost your self-care
- Promote digital supports
- Focus agents on high-value requests
- Reduce customer service cost
- Improve Customer Service and Brand Image
Features
Self-Care Platform
Centralize all your self-care solutions on a single platform
Flexible Service
Connect your Visual IVR with your self-care, call back solutions, direct calls, contact forms or live chat
Omnichannel Self-Care
Enrich your Visual IVR with the main instant messaging channels (Whatsapp, Messenger, Apple Messages for Busines, Google’s Business Message, etc.) for a 100% self-care service
Friendly Admin Tools
Manage easily your platform thanks to simple admin tools: activation, connection, changes, deletion etc..
Monitor your performance
Get all the KPIs to manage efficiently your customer service and your staff! Analyze your customer experience to improve your self-care and satisfaction
Media
Bot Builder
Build your IVR in minutes
Analytics
Real-time data on your users activity
Brand-customized theme
Use your own branding and logo